Do you have to deal with people who make you uncomfortable? Do conflicts affect your staff morale? Is conflict interfering with daily productivity at your place of work? If so, you will benefit greatly by attending this workshop, whether you work in HR or any other position in the business.

It is not always the big arguments but the low-level conflicts which disrupt workflow and staff morale. These may be triggered by conflicting egos, interests, roles or cultures. This work shop will help you understand how and why people react in certain circumstances and show you how to resolve conflict situations more effectively.

In this practical workshop you will learn:

1. Types of conflict and how they start

2. The impact of conflict on an organization and the people working in it

3. Self-awareness in conflict situations

4. Mediation and other ways of dealing with difficult people

5. Safe communication strategies

6. Case studies and role-plays

There are certain key skills which every team leader needs to master, no matter the size of the team. These will be covered, as well as techniques which help to place your team ahead of the competition. You will develop your capability to understand, strengthen and focus your team.

This workshop is for team leaders and managers who seek better results, whether the team is a handful of staff or hundreds of workers. It will enhance your skills to turn team challenges into team strengths.

In this practical workshop you will learn:

1. Dealing with expectations

2. Assertive and empathic communication

3. Six management styles

4. Understanding team roles and delegating effectively

5. Critical feedback and guidance strategies

6. Leading the change and achieving results

This workshop is designed for front line staff, such as salespeople, who need to communicate effectively to clients and potential clients. It is designed to give you the tools you need to make your core message stick, and inspire the audience to take action.

In this workshop, you will build up key micro-skills to improve overall effectiveness of your presenting. Under guidance, you will plan, design and deliver a mini-presentation, and receive feedback on its effectiveness, followed by an active review for lasting impact.

In this practical workshop you will learn:

1. Planning and preparing before using Powerpoint
2. Developing the core message
3. Using impactful opening techniques and powerful language
4. Creating a meaningful rapport with the audience
5. Dealing with questions and unexpected interruptions
6. Closing on a high note

Click here​ for more details of the whole series workshop.

The "Future Leaders Series" is a new program designed by the British Chamber of Commerce Guangdong to support and up-skill business leaders to better lead and manage their teams. It aims to provide learning exposure and connectivity to individuals in leadership or management positions; for those stepping into leadership positions or more tenured managers.

Do you need to get clear points across to your team, negotiate important contracts with suppliers or build strong relationships with clients? Learning to deliver clear, concise, meaningful messages plays a vital role in succeeding in the workplace.

This workshop is for highly talented business people who need that extra boost to their communication skills. In just one sitting you can learn simple techniques to improve communication which will bring continuous and long-lasting rewards.

In this practical workshop you will learn:

• Asking the right questions
• Why being a great listener is crucial
• How to reinforce your message with non-verbal communication
• The importance of showing empathy and sincerity
• Verbal techniques to create maximum impact
• How to hold your audience's attention